English Language Accessor & Trainer

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced ** Call Quality Agent** with exceptional communication skills in English, for our office based in ** DHA1, sector F, Rawalpindi.**

Timings: 10 AM – 7PM

Location: DHA1, sector F, Rawalpindi

Responsibilities:

· A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).

· Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery.

· Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.

· Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English.

· Language Assessors will be responsible for QA of the Transcribed files.

· Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualification:

· Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.

· Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.

· Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.

· Experience in coaching on accent and grammar is an advantage.

· Relevant National and international experience is a definite plus.

Requirements

Skills Required:

· Proficient written and spoken skills in English language.

· Familiar with UK English Language dialect.

· Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

· Flexible and prepared to pursue goals through teamwork.

Benefits:

· Health Insurance, Annual leaves,

· Learning and Career Development.

Timings: 10 AM – 7PM

Location: DHA1, sector F, Rawalpindi

Salary:

Market comp