Enterprise Account Manager

Qwoted is the global network where the world's media meets the experts who power their stories — and the PR and comms pros who represent them. Journalists at Forbes, Bloomberg, and The Wall Street Journal use Qwoted to find credible sources on a deadline.

PR teams at leading brands and agencies use it to earn coverage that grows their clients' brands. We're looking for an enterprise account manager to work with these brand and agency clients.

The role

You'll be the person our enterprise clients rely on. You'll guide them through the platform day one and become their trusted partner over time. You'll drive adoption, uncover opportunities to grow each account, and make sure every client is maximizing the value they get from Qwoted. It's a blend of account management, customer success, and support, with relationship building at the heart of it all.

Who thrives here

Someone organized enough to run a large portfolio, who genuinely loves serving clients. We not only want to provide outstanding client service but we also want to continue to grow the function and mature the way we do it. We're looking for someone who isn't satisfied with the status quo and is consistently looking for better, faster, smarter ways to do bigger things. Things like adopting new tools, processes you've automated, SOPs you've built and managed will make you a stand-out candidate.

The logistics

Hybrid role based in our Manhattan office, Monday through Thursday. Fridays remote.

What you will do

What we are looking for

3-6 years of experience in account management, customer success, client services, or another B2B customer-facing role.

A creative and process-oriented mindset. Looking for someone who is constantly trying to improve existing processes, automate tasks, and suggest new great ideas.

Experience managing SMB, mid-market, or enterprise accounts in a SaaS or platform-based business.

A strong relationship-building mindset and a high standard of client service.

Strong organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.

A proactive, solutions-oriented approach to client management.

Comfort working cross-functionally and balancing relationship management with executional details.

A detail-oriented approach to account support, follow-up, and customer communications.

Experience using support, CRM, or customer communication tools such as HubSpot and Intercom.

The ability to understand customer needs and translate them into effective platform usage and account strategy.

Entrepreneurial spirit with the ability to self-manage time and work independently.

Nice to have

Experience supporting customer communications, email campaigns, or engagement initiatives.

Experience identifying renewal, retention, or upsell opportunities within existing accounts.

Familiarity with the media and PR industry.