Executive- Customer Service

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform. With an array of exciting Content choices including regional Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in regional entertainment.

hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for audiences globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails, live chats and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Additional Information

Why hoichoi?

• Work in an exciting environment where you will be constantly learning & sharpening your skillset.
• We are bringing unique stories to audiences at a scale never done before.