Posted 5 days ago

Existing Account Specialist

Cape Town, South AfricaRemote

AI Summary

Existing Account Specialist responsible for managing and growing a book of business for MOO's Business Services team, focusing on customer retention, account expansion, and proactive outreach to maximize revenue from existing clients.

About this role

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives:

Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO's remarkable offering for large and growing enterprises
Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximize the success of our current Business Services partners

You will be the dedicated point of contact, and the voice of MOO for Business Services clients. Your primary responsibility is to deliver exceptional customer service, expertly managing a book of business and executing targeted account expansion to identify revenue opportunities. You will then effectively grow accounts to a level for graduation to our wider Returning Business team.

Hours: Monday to Friday

2.30pm - 11.30pm SAST (March to October)
3.30pm - 12.30am SAST (October to March)

Responsibilities

Build relationships with customers to influence an increase in purchase volume, frequency and product mix through strong discovery, record-keeping, recommendation and presentation skills

Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own research on the business

Locate new stakeholders and locations in an organisation to find revenue opportunities

Utilise current CRM and sales tools for outreach and document customer interactions in Salesforce

Exceed the 25 daily dials and email activity metrics

Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients to win projects and grow relationships

Accurately forecast your anticipated monthly achievement upward to your manager and at times, other leaders in the businessAchieve monthly revenue and retention targets

Engage in weekly coaching sessions and 1:1s with your manager

Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

About You

This is an exciting opportunity in our new South Africa based team for an Existing Account Specialist who will support the US based Returning Business teams with high activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.

B2B account management experience

Skilled in growing existing accounts and retaining customers is essential

Goal-oriented and enjoys chasing targets

Ability to manage time effectively in a remote environment

Team-player with a positive attitude

Solution-oriented mindset, constantly looking for ways to improve

Professional, friendly and helpful on the phone and in writing

Highly motivated, self-starter who loves to test and explore new challenges!