The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

Attending to local and overseas customer’s inquiries pertaining to rates ·
Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
Booking arrangement and follow up container status with carriers of containers. ·
Dealing with warehouse over container status (change of vessels/departure date etc). ·
Preparation of railing instructions and liaising with warehouse/truckers ·
Follow up with shippers of any discrepancy in packages. ·
Ensure all necessary shipping documents are in place within the given time frame ·
Coordinate internally with sales and documentation team

Skills, Knowledge & Expertise

Proficient in Microsoft Office
·Preferably with 1 year similar experience in the Ocean / Air freight industries ·
Basic knowledgeable in NVOCC business will be an added advantage ·
Able to communicate and write in English

Benefits

Career growth and development opportunities
Medical insurance
Yearly performance-based incentive bonus
Annual dinner, company trip, team-building activities, and festive celebrations
Parking claim, dental allowance, and annual health check

Export Coordinator

About this role

Key Responsibilities

Skills, Knowledge & Expertise

Benefits

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