Family Service Counselor

Hardage-Giddens funeral homes have a long and storied history in the Jacksonville community. We're going on a century of providing funeral, burial, cremation and cemetery services through what has grown to be a group of 11 funeral homes and 5 cemeteries in Florida's Duval and Clay counties.

We are a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. As a Dignity Memorial provider, we pride ourselves on not only offering the warm, friendly service you’d expect from a locally operated funeral home, but also the value our clients deserve

*Commission based position*

Lead Generation

· Holds self-accountable for prospecting a minimum of 1-2 hours each day

· Obtains referrals from families served by the location

· Networks and builds community and civic relationships

· Explains and presents presentations to families served and referred families

· Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

· Responds to client inquiries in a timely, respectful, sensitive and professional manner

· Connects with families through listening, honest communication and genuine concern

· Develops an understanding of each family’s unique needs and offers solutions that provide value to them

· Stays in touch with families to ensure satisfaction

· Prepares for all appointments and performs all procedures with professionalism and attention to detail

· Follows through on all customer problems and requests

· Builds trust-based relationships to earn the right to ask for referrals

· Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

· Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

· Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

· Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

· Shares family concerns with rest of the SCI team

Qualifications

MINIMUM REQUIREMENTS

Experience

· High school equivalency and 1-2 years of college or an equivalent of education and experience

· 1-2 years of customer service or sales industry experience preferred

Licenses

· Current state/province issued driver’s license with an acceptable driving record

· Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

· Must be able to pass the Company’s internal presentation certification within thirty days of hire

· Ability to work a number of evenings and or weekends every month

· Ability to drive frequently

· Ability to obtain and maintain an insurance license if required by state/province

· Flexible hours but, at times must have the ability to work up to 12 hours in a day

· Ability to treat others with empathy and respect

· Knowledge of computers and some software

· Customer service skills

Job Type: Full-time

Additional Information

All your information will be kept confidential according to EEO guidelines.