F&B Guest Ambassador

Key Responsibilities:

• Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.

• Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.

• Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.

• Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.

• Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.

• Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.

• Support the Restaurant Manager with daily operations and guest flow.

• Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.

Requirements

Candidate Requirements:

• Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant.

• Excellent communication and interpersonal skills, with a confident and welcoming personality.

• Strong knowledge of restaurant reservations, seating procedures, and guest relations.

• Passion for delivering personalized service and creating memorable guest experiences.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

• Strong problem-solving and complaint-handling skills with a professional and composed approach.

• Good command of English; additional languages are an advantage.

• Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.