Field Collector / Skip Tracer

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.

We are seeking a dynamic Field Collector or Skip Tracer to join our Product Operations team. This role combines the responsibilities of a liaison officer and a sales development representative, ensuring robust client engagement beyond our offices. The Field Representative will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Personally deliver the physical demand letters to First Circle’s overdue customer on a daily basis.
• Collect post-dated cheques on behalf of First Circle’s sales and operations teams on a daily basis.
• Identify and engage potential clients through targeted prospecting efforts by delivering First Circle’s intent letters on a daily basis.
• Serve as the primary point of contact between internal teams and external stakeholders, fostering strong client relationships.
• Accurately document meetings and correspondence while delivering timely reports to relevant teams.
• Address client concerns with effective and efficient solutions, ensuring a seamless customer experience.

Requirements

• Years of Experience: 1-5 years of relevant experience as a Field Collector or Skip Tracer.
• Educational Requirement: Bachelor's degree in any field.
• Motorcycle Requirement: Should own and drive a motorcycle.
• Field Work & Mobility: Willingness to do field work within and outside of Metro Manila.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies
• Quick learner; able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable.

Benefits

• Salary: PHP 20k monthly
• Benefits: HMO coverage from day one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.