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Field Hardware Technician

AtlantaRemote

AI Summary

Installs, configures, tests, and troubleshoots camera and telematics hardware for enterprise customers and pilot sites, supporting Geotab's Video Tiger Team with hands-on technical field service.

About this role

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

The Field Hardware Technician supports Geotab’s Video Tiger Team by delivering rapid, hands-on technical support for enterprise customers and pilot sites. This role installs, configures, tests, and troubleshoots camera and telematics hardware, including power connections, harnesses, mounting, calibration, connectivity, as well as creating and collecting material for training of Geotabs AI models.

What you'll do:

The technician supports pilots from pre-installation preparation through completion, documents field findings, and helps generate controlled training data for new computer vision behaviors when customer footage is unavailable. This role requires strong practical problem-solving skills, attention to detail, safe vehicle operation, and a willingness to travel frequently to customer and test sites.

How you'll make an impact:

Travel to customer, partner, pilot, and test locations to install and troubleshoot Geotab Video hardware.
Perform pre-installation checks, vehicle assessments, hardware installation, configuration, calibration, and validation.
Diagnose issues involving power, wiring harnesses, mounting, camera positioning, connectivity, SD cards, and related equipment.
Own assigned hardware activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout.
Work directly with customers, installers, partners, and internal teams to resolve issues quickly and professionally.
Capture accurate diagnostic information, document completed work, and communicate findings and next steps.
Escalate complex or recurring issues with clear technical details and supporting evidence.
Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment.
Support controlled data-collection activities by installing cameras on representative vehicles and safely staging and recording target driving scenarios.
Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team.
Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams.
Follow all applicable health, safety, privacy, security, and customer-site requirements.
Perform other duties as assigned.

What you'll bring to the role:

Basic knowledge of vehicle electrical systems, wiring, power connections, or automotive electronics.
Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely.
Ability to troubleshoot technical issues systematically and identify likely root causes.
Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology is an asset.
Ability to follow detailed installation, calibration, testing, and data-collection procedures.
Strong attention to detail and ability to document technical work accurately.
Clear verbal and written communication skills.
Ability to work independently in the field while collaborating effectively with customers and internal teams.
Comfortable working in changing environments, including vehicle bays, parking lots, customer sites, and outdoor locations.
Willingness and ability to travel approximately 70% of the time.
Ability to safely handle customer and company equipment and maintain organized field kits.
Commitment to workplace safety, data privacy, and professional customer interactions.
Equivalent combination of education and/or work experience in related field may be substituted
Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field is preferred.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

Skills

Automotive ElectronicsCalibrationCamera InstallationComputer VisionConnected-vehicle TechnologyData CollectionDiagnostic EquipmentGPS EquipmentHACCPHand ToolsMountingNetworkingPower ConnectionsSD CardsTelematics DevicesTest EquipmentVehicle Electrical SystemsWiring Harnesses

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