Field Service Technician

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for an adaptable Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced, ever-changing environment.

This role requires reporting to our HQ in Baltimore daily when not in the field.

A Day in the Life:

Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites.

Be the main point of contact at job sites for our customers.

Perform quality control duties for Alertus outdoor notification systems.

Install and supervise the installation of Alertus indoor notification products.

Build/run cables and troubleshoot wiring.

Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity.

Monitor outdoor warning systems performance and recommend any adjustments as needed.

Evaluate site surveys.

Prioritize conflicting work requests and escalations.

Oversee, evaluate, and sign off on work performed by others.

Proactively document field issues and help improve product design and delivery processes.

Support our current and future implementation projects and assist with project planning.

Other duties as assigned as our outdoor warning systems product(s) grow in popularity.

Required Skills:

Valid MD Driver's License

Ability to travel 70% of the time to customer sites

Ability to troubleshoot, test, repair, and service technical equipment

Go-getter attitude with the desire to step in where needed

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with wiring/cabling and electrical/electronics

Ability to prioritize tasks and thrive in a fast-paced environment

Exceptional verbal, written, and interpersonal communication skills

Ability to successfully work autonomously

Education and Experience:

High School Diploma. Relevant Associates degree or certification(s) preferred.

7+ years of experience in field service, electronics, or electrical-related work.

Alertus Advantages:

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work Homebuying Incentive Program

Employee Referral Bonuses

Flex Scheduling