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Terrascend

Posted 1 month ago

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Floor Supervisor (Marina)

San FranciscoOn-siteFull-time

AI Summary

The Floor Supervisor assists store management with daily objectives, oversees cash functions and opening/closing procedures, and leads team members to meet service standards. This key holder role also supports neighboring stores and handles emergency coverage when needed.

About this role

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. Based at Apothecarium Marina (Lombard St) location.

All benefits-eligible employees are provided the following benefits:

  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program

    • Physical Requirements (some positions vary):

  • Able to push, pull, lift, or move a minimum of 50lbs
  • Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time
  • Capable of using hands and fingers to touch, handle, feel and pick
  • Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines
  • Utilize chemicals (such as bleach) to clean and maintain facility/equipment
  • Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

    • Environmental Factors:

  • This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

    • RESPONSIBILITIES

  • Assist store manager in reaching all store objectives daily
  • Ability to oversee all cash functions and perform all duties including opening and closing procedures
  • Confident and making assertive decisions – the potential of being the only lead in building
  • Consistently monitor and encourage team members to meet the companies service standards
  • Proactive in solving customer concerns and escalations
  • Committed to ensuring customer satisfaction
  • Help promote a positive work environment and team morale
  • Comfortable training new team members, including the ability to coach on KPIs and sales goals

    • QUALIFICATIONS

  • Must be 21 years of age or older and be able to pass a background check
  • High school diploma or GED required
  • 0-2 years of retail experience required; key holder experience preferred
  • Trustworthy with highly confidential materials and information
  • Minimum two years experience in retail customer service
  • Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
  • Superior organizational skills, detail-oriented with the ability to work independently
  • Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
  • Strong verbal and written communication skills
  • Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
  • Trustworthy with highly confidential materials and information
  • Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
  • Must be comfortable following Covid-19 precautions

    • Skills

    BleachButaneCannabis ProductsCash HandlingCOVID-19 PrecautionsCustomer ServiceFIFOHACCPKPIsMedical DistributionPPEPropaneRegulated RetailSales Goals

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