Forward Deployed Engineer (FDE)

About the role

As a Forward Deployed Engineer (FDE), you are the technical bridge between lytra and our customers. You own the integration of lytra into customer environments. That means understanding our customers, their systems, building the connections, and ensuring they get real value from our platform. You'll work directly with service leaders and IT teams at manufacturing companies, translating their needs into working solutions.

This isn't a pure consulting role. You write code, debug integrations, and solve hard technical problems. But you also own the project: you set the plan, coordinate stakeholders, keep things moving, and make sure nothing falls through the cracks. You communicate with customers, understand their business context, and bring insights back to shape our product. When you see patterns across customer deployments, you feed those learnings into our core platform so every customer benefits.

You will be working on

• Own customer deployments end-to-end: you plan, coordinate, and drive each go-live — managing timelines, stakeholders, and dependencies to make every rollout a success
• Run customer communication: lead technical workshops, onboarding sessions, and status check-ins with both IT teams and service leadership
• Support sales in identifying technical needs and scoping what it takes to get each customer's service process to the next level
• Technical problem solving: add connectors, configure data pipelines, and work closely with customer IT to make integrations land smoothly
• Integrate customer feedback: contribute directly to the product or act as the customer's voice internally, turning field learnings into platform improvements

We're looking for

• Experience: Work experience in a technical role involving customer-facing work like solutions engineering, technical consulting, implementation engineering, or similar. You've shipped integrations that real users depend on.
• Technical Skills: Strong tech understanding. Experience with APIs, relational databases, and at least some familiarity with cloud infrastructure and Microsoft Windows. You can read logs, write queries, and debug distributed systems.
• Communication: Fluent German is essential for customer interactions. Strong English for internal collaboration and documentation. You can explain technical tradeoffs to non-technical stakeholders without losing accuracy.
• Ownership Mentality: You take responsibility for outcomes, not just tasks. When something isn't working, you fix it or escalate clearly. You don't need someone to tell you what to do.
• Adaptability: Startup environment means priorities shift. You're comfortable with ambiguity and can make reasonable decisions without perfect information.
• Availability: You want to work in-person in our Munich office with 2 day/week remote possible

We offer

• €60k - €80k + equity
• Fast career advancement opportunities as one of the first employees in a rapidly growing startup
• A progressive, ambitious and empowering team that sees their work as more than “just another job”
• Employee benefits such as the Deutschlandticket and Wellpass
• An amazing and well equipped office next to Olympiapark, best-in-class hardware (MacBooks, etc.) and access to any tool you need