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Flow

Posted 2 months ago

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Front Desk Agent

San JoseOn-site

AI Summary

The Front Desk Agent welcomes guests and residents, handles check-ins and check-outs, manages packages and mail, resolves inquiries and complaints, coordinates move-ins and renewals with the leasing team, and supports community events.

About this role

About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role
The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Responsibilities:

  • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
  • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
  • Accurately respond to guest requests, making recommendations based on local knowledge and property practices
  • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
  • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
  • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
  • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
  • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
  • Handle check-out, cash management, and adheres to cashiering and credit policies
  • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
  • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
  • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
  • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
  • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

    • Ideal Background:

  • High school diploma or equivalent; college or relevant experience is a plus
  • Residential Services or Hospitality experience in a luxury environment preferred
  • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
  • Computer literacy with the ability to use a variety of software’s
  • Strong attention to detail, problem-solving skills organizational abilities and attention to detail
  • Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

    • Skills

    Customer Relationship Management (CRM)Microsoft OfficePOsPresentation SoftwareProperty Management SoftwareSpanishSpreadsheetsWord Processing

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