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B.F. Saul Company Hospitality Group

Posted 6 days ago

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Front Desk Agent - SpringHill Suites Dulles - Starting at $18/hour

SterlingOn-site

AI Summary

Front Desk Agent at SpringHill Suites Dulles, responsible for guest check-ins/check-outs, reservations, and delivering exceptional front-desk service in a hospitality setting.

About this role

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following SpringHill Suites high standards of quality to ensure guest satisfaction.
This position schedule varies depending on full time or part time (including weekends) working the AM and/or PM shifts.

Responsibilities:

  • Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows SpringHill Suites guest service recovery program.
  • Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. SpringHill Suites procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
  • Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to SpringHill Suites general work rules and department procedures. Attends all required department and hotel meetings.
  • Safety/Risk Management: Maintains a clean and safe work area in compliance with SpringHill Suites, brand, local, state and federal regulations. Follows all SpringHill Suites procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

    • Required Skills and Experience:

  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Prior experience in a Marriott brand hotel preferred.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

    • Benefits:

  • Well-Being Benefits
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Team Member Programs:
  • Our Big 3 Mission Statement Leaders of the Month/Year
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Annual Team Member Banquets
  • Annual Team Member Engagement Survey
  • Discounted Room Rates for Team Members, Family and Friends
  • Weekly Payroll

    • Skills

    Billing VerificationBooking Policies And ProceduresCash HandlingCost ControlsFront Desk OperationsGuest ServiceHotel Emergency ProceduresMarriott Brand SystemsReservation ManagementRoom Revenue OptimizationSpringHill Suites Guest Service Recovery ProgramUp-selling Rooms And Amenities

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