Posted 1 month ago

Front Desk Associate - Marquee Park Place

IrvineOn-siteFull-time

AI Summary

Front Desk Associate at a luxury HOA property handles resident inquiries, delivers concierge-style service, and maintains front desk operations to ensure resident satisfaction.

About this role

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a Full-Time Front Desk Associate to join our luxury association, Marquee Park Place in Irvine.

Compensation: $19 to $20 per hour

Schedule: Thursday to Monday; 3:00 PM to 11:30 PM

What You’ll Do (Job Duties)

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Maintain the appearance of the front desk area, lobby, and main elevators.

Monitor lobby activity and maintain access control.

Provide concierge services.

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels.

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents.

Who You Are (Skills/Experience)

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

High school diploma or GED equivalent is required.

At least 1 year of customer service experience.

Hospitality, luxury retail or fine dining experience is preferred.

Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Skills

Access ControlConciergeCustomer ServiceDaily Activity ReportingFront Desk OperationsHospitalityPhone HandlingResident Relations

Front Desk Associate - Marquee Park Place

About this role

What You’ll Do (Job Duties)

Who You Are (Skills/Experience)

Skills

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