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Posted 7 days ago

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Front Desk Associate (Permanent Part-Time)

CalgaryOn-site

AI Summary

Front Desk Associate at a physiotherapy clinic in Calgary, handling client check-ins, scheduling, billing, and clinic operations to support a seamless client experience.

About this role

We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team! We're looking for candidates who are available consistently and are seeking a long-term position.

We are currently looking for the following availabilities:

  • 1 weekday (1:30 PM - 8:30 PM)

  • 1 weekend shift (8:45 AM - 4:15)

Permanent part-time role. We're looking for candidates who are available consistently and are seeking a long-term position, not a temporary arrangement.

💡 As a member of our front desk team, you will deliver exceptional hospitality, manage clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

  • Provide all clients exceptional service and hospitality in line with Myodetox standards
  • Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
  • Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
  • Ensure all claims, invoices, transactions are submitted and filed accurately.
  • Maintain clean, consistent client notes for seamless service to each client
  • Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
  • Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
  • Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
  • Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

    • Who We're Looking For

  • You have 1+ years of experience working in a customer service and/or hospitality role
  • You must be able to work a minimum of 2 shifts per week
  • You care deeply about ensuring positive client interactions and experiences
  • You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
  • You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
  • You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
  • You perform your job duties with consideration and care for business driving booking strategies
  • You thrive in a fast paced environment
  • You are innately curious, always seeking to solve problems, answer questions and better your work product
  • You show up as your authentic self day in and day out, making your voice heard
  • You prioritize your own physical and mental health so you can show up as your best version in the workplace

    • Myo Benefits + Perks

  • 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
  • Group RRSP with Profit-Sharing Employer Match
  • Discounted Pet Insurance through SPOT
  • Complimentary paid staff treatment sessions
  • Bonus payout for referral of new team members
  • Subsidized mental health support through Inkblot platform

    • Skills

    Claims ProcessingClient IntakeClient NotesInvoicingPOsReferral TrackingSanitizationSchedulingWaitlist Management

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