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Posted 9 days ago

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Front Desk Associate - Yorkville

TorontoOn-site

AI Summary

Front Desk Associate at Myo Yorkville manages clinic front desk operations, including scheduling, client intake, billing, and providing exceptional hospitality to clients of a physical therapy clinic.

About this role

We’re excited to hire a Front Desk Associate (FDA) for Myo - Yorkville!
📍 Myo - Yorkville (55 Avenue Rd #209, Toronto, ON)
Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic.
Who We Are
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

  • Provide all clients exceptional service and hospitality in line with Myodetox standards
  • Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
  • Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
  • Ensure all claims, invoices, transactions are submitted and filed accurately.
  • Maintain clean, consistent client notes for seamless service to each client
  • Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
  • Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
  • Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
  • Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

    • Who We're Looking For

  • You have 1+ years of experience working in a customer service and/or hospitality role
  • You must be able to work a minimum of 3 shifts per week
  • You care deeply about ensuring positive client interactions and experiences
  • You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
  • You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
  • You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
  • You perform your job duties with consideration and care for business driving booking strategies
  • You thrive in a fast paced environment
  • You are innately curious, always seeking to solve problems, answer questions and better your work product
  • You show up as your authentic self day in and day out, making your voice heard
  • You prioritize your own physical and mental health so you can show up as your best version in the workplace

    • Myo Benefits + Perks:

  • 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
  • Group RRSP with Profit-Sharing Employer Match
  • Discounted Pet Insurance through SPOT
  • Complimentary paid staff treatment sessions
  • Bonus payout for referral of new team members
  • Employer-paid Mental Health Support through Homewood

    • Skills

    Booking ManagementClaims ProcessingClient Follow-upClient IntakeClient NotesClinic SchedulingInitial Booking StrategyInvoicesMarketing InitiativesPhone CommunicationSanitizationShift OptimizationTransactionsWaitlist ManagementWritten Communication

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