Posted 3 months ago
Front Desk Attendant
RemoteOn-site
AI Summary
A Front Desk Attendant provides guest-facing customer service, handles check-ins and check-outs, answers inquiries, processes payments and reservations, and coordinates housekeeping and maintenance.
About this role
- Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
- Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages/incoming mail when appropriate.
- Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
- Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
- Reconciles shift activity reports and performs key and folio audits.
- Enforces hotel policies and procedures.
- Coordinates housekeeping and maintenance reported requests and follows up with guests.
- Performs related duties as assigned or as situation dictates.
Skills
Customer ServiceHousekeeping CoordinationKey/folio AuditsPayment ProcessingPhone EtiquettePolicy EnforcementReservation SystemsSwitchboard Operations
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.