Front Desk Supervisor

The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

Duties:

• Understand guest and employee needs and handle all situations calmly and professionally.

• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).

• Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.

• Evaluate same day selling strategies.

• Maintain and manage daily inventory.

• Execute all shift reports.

• Maximize revenue by promoting suite upgrades and maintaining rate integrity.

• Maintain a ticket bank and keep proper inventory of all tickets and logs.

• Assist with the check-in line as needed.

Qualifications:

• High school diploma or G.E.D.

• Minimum of one-year Front Desk experience, preferably in a resort setting.

• Two or more years of customer service required.

• Able to effectively communicate with entire staff.

• Ability to multi-task and work well in a fast-paced, team-oriented environment.