Front Office - Reception Manager

Key Responsibilities

• Creating a warm and inviting atmosphere at the front desk, ensuring every guest feels genuinely welcomed.
• Supervising and supporting the reception team, providing guidance, training, and encouragement to deliver excellent service.
• Ensuring smooth and seamless check-in and check-out processes for all guests, maintaining high standards of organisation, efficiency, and attention to detail.
• Continuously look for ways to enhance the guest experience and improve front desk procedures.

Skills, Knowledge & Expertise

• Open - We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
• Nimble - We’re a nimble organisation our independence empowers us to make bold decisions quickly and create meaningful change.
• Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
• Honest - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.

Benefits

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.