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Planned Parenthood of the Pacific Southwest

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Front Office Representative (Flex) - San Diego

San DiegoOn-siteFull-time

AI Summary

Manages front desk operations at a healthcare center, greeting patients, scheduling appointments, registering patients in the EHR, verifying insurance, and educating patients on financial responsibilities and funding programs.

About this role

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

We are seeking a Front Office Representative for our Health Center in San Diego, CA.
The Front Office Representative is responsible for ensuring positive patient experience during their visit to the health center. This role is responsible for waiting room management, all aspects of check-in including greeting patients, appointment scheduling, registering patients into our EHR, and enrolling patients into available funding programs, and verifying patients' insurance. The Front Office Representative educates the patient on their financial responsibilities for the visit and available funding sources. This role is responsible for charge reconciliation, explains the details of payor contracts to patients, time of service payment collections, appointment scheduling, billing processes, quality assurance, and reporting.
Compensation is $23.00/hr to $23.75/hr.
*Flex positions will receive an additional differential rate and mileage reimbursement.

To be successful in this role, you'll need:

  • High School diploma or equivalent.
  • and
  • 2+ years of customer service experience
  • or
  • 1+ years of admitting/registration experience
  • or
  • 1+ years of PPPSW healthcare experience

    • In this role, you'll get to:

  • Provide exceptional customer service with every patient, every time they come into the health center.
  • Greet patients and communicate expected wait times and walk-in appointment availability.
  • Communicate with back office regarding walk-in demand and wait time issues.
  • Use service recovery techniques to ensure patients’ experience is optimal. Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
  • Research issues involving patient demographics and insurance eligibility.
  • Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
  • Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
  • Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
  • Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
  • Develop and apply knowledge of complex medical insurance terminology.
  • Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients.

    • Skills

    Appointment SchedulingCharge ReconciliationEHRFamily PACTFinancial CounselingInsurance VerificationMedi-CalPatient RegistrationPEPractice Management SystemService RecoverySliding Fee Discounts

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