Fulfillment Associate

Serigraph is looking for a Fulfillment Associate who's ready to do more than fill a shift — this role puts you at the center of how our fulfillment center runs. You'll guide co-workers and flex/temporary staff, set up and monitor production lines, and be a hands-on driver of the quality and accuracy that our customers count on. If you like a fast-paced environment where your judgment matters and no two days look exactly the same, this is your next role.

Lead and Train

• Direct flex employees and temporary workforce, ensuring work meets customer specifications
• Train co-workers and flex staff on job responsibilities and expectations
• Clearly communicate shift-specific requirements so every shift starts strong

Run the Line

• Set up and monitor production lines, including hands-on kit preparation
• Prepare kits for First Piece Approval
• Make real-time adjustments to keep the line running efficiently
• Facilitate workflow across the line for both speed and quality

Own Quality

• Maintain accuracy in Kit Pack counting and packing
• Conduct in-process quality audits and labor reporting
• Inspect product for defects (printing, die cutting, laminating, and more)
• Pull quality production samples for shipment
• Have the authority to halt production over quality concerns — and the responsibility to flag it to management

Keep Things Moving

• • Perform finishing tasks: counting, packaging, labeling, and operating material handling equipment
  • Accurately record labor data — QA forms, job tickets, and move tags
  • Maintain visual boards, whiteboards, and hourly labor records
  • Generate accurate packaging labels
  • Follow guidance from shift supervisors and the Fulfillment Line Point Person (Level 3)
  • Follow environmental practices and procedures for material handling and disposal

Experience in fulfillment or production operations

Strong communication skills — you can train others and give clear direction

A problem-solver's mindset; you troubleshoot rather than wait for someone else to

Comfort standing for up to 8 hours per shift

Basic math skills

Familiarity with safety, housekeeping, and PPE practices

Ability to enter data into the Titan system

Confidence reading and interpreting job tickets

Working knowledge of departmental procedures and policies