Posted 4 months ago
Functional Support Engineer
Mandaluyong, Metro Manila, PhilippinesHybridFull-time
AI Summary
A Functional Support Engineer analyzes and optimizes business processes, gathers requirements, configures systems, trains users, and troubleshootashes functional issues.
About this role
- Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
- Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
- System Configuration: Configure and customize software applications to meet the functional needs of the organization.
- Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
- Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.
Requirements
Qualifications:
- Atleast 5 years of experience as a Functional Support Engineer or in any related position
- Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
- Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
- Ability to develop good working relationships with team members and customers.
- Ability to problem solve independently.
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Skills
Business Process AnalysisDocumentationProcess OptimizationRequirements GatheringSystem ConfigurationTroubleshootingUser Training
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.