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Posted 11 days ago

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Functional Support Specialist - Tarawa, Kiribati

Tarawa, KiribatiOn-siteFull-time

AI Summary

Provides first-line and level 2 functional support for the ITMIS application, handling warranty service, incident triage, system monitoring, and customer communication for government deployments in Kiribati.

About this role

As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.

Main Responsibilities:

  • Conducting level 2 support, warranty service and maintenance of ITMIS Application
  • Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
  • Monitor system performance and generate periodic performance/monitoring reports
  • Making resolution reports
  • Updating the documents including deliverables
  • Making software change logs
  • On-demand work
  • Liaising with different stakeholders and other counterparts
  • Possess strong communication and inter-personal skills
  • Display the ability to both lead and support
  • Should be results-oriented
  • Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
  • Possess the ability to work under pressure while managing several tasks
  • Candidates should be fluent in English
  • Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
  • Develop new or modify existing custom solutions, including forms and reports

    • Qualifications:

  • A Bachelor's degree or above in Accounting/ Business Management/ Finance.
  • 3 years' experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System.
  • Qualifications in ICT will be an added advantage.
  • Experience working in the public financial management reform program and working with information management systems would be considered an asset
  • Must be able to write and speak English
  • Based in South Tarawa, Kiribati

    • Skills

    AccountingBudgeting ProcessChange LogsDebt And PayrollForms And Reports DevelopmentIncident ManagementInformation Management SystemsITMISLevel 2 SupportPublic Financial ManagementSystem Performance MonitoringWarranty Service

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