General Manager (International Convention Center – Pre-Opening)

Be part of something extraordinary at the Palazzo Ezulwini International Convention Center, Eswatini’s premier venue for world-class events and conferences! This architectural masterpiece features a majestic central dome, a two-level theater for 1,800 guests, VIP reception rooms, and versatile event spaces. The luxury 5-star hotel will follow a year after, enhancing the venue’s prestige. Join us in redefining hospitality and event experiences in Eswatini — exciting career opportunities await!

Why Join Palazzo Ezulwini?

• Be part of an iconic development set to redefine Eswatini’s business and event landscape.

• Lead a world-class team in delivering exceptional experiences.

• Work in a dynamic, growth-focused environment with opportunities for professional advancement.

Role Overview:

The General Manager will oversee the overall operations, performance, and strategic direction of Palazzo Ezulwini International Convention Center and the future hotel. This role requires a visionary leader with a strong background in hospitality, large-scale event management, and business development to position the property as a top-tier venue in Southern Africa.

Key Responsibilities:

· Lead the day-to-day operations of the convention center and, later, the hotel, ensuring seamless execution of events, conferences, and guest services.

· Drive sales and revenue strategies, working closely with the commercial team to attract international and regional events.

· Establish operational excellence, maintaining the highest standards of service, safety, and efficiency.

· Develop and implement a long-term business plan to position Palazzo Ezulwini as a market leader.

· Build and maintain strong relationships with government entities, corporate clients, and event organizers.

· Oversee financial performance, budgeting, and cost control to maximize profitability.

· Lead, inspire, and mentor department heads, fostering a strong, guest-centric culture.

· Ensure compliance with local and international hospitality regulations and standards.

Requirements

Candidate Requirements:

· Bachelor's degree in Hospitality Management, Business Administration, or a related field

· 10+ years of leadership experience in luxury hospitality, convention centers, or large-scale event venues.

· Proven track record of business development, sales growth, and strategic leadership.

· Strong financial acumen with experience in budgeting, forecasting, and cost control.

· Deep understanding of African business markets and international event industry trends.

· Exceptional leadership, people management, and communication skills.

· Ability to manage pre-opening operations, including recruitment, training, and systems implementation.

· Experience in handling VIP clients, government delegations, and high-profile events.

· Strong problem-solving and crisis management abilities in a fast-paced environment.