German Customer Support for Pharmaceutical Company
AthensRemoteFull-time
AI Summary
A German-speaking Customer Service Agent handles inbound calls and emails, supporting a pharmaceutical company’s medical device customers remotely from Greece with high-service standards.
About this role
German Customer Support for Pharmaceutical Company
Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?
Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!
Responsibilities:
- Comply with the company’s policies and procedures to meet business requirements
- Answer inbound calls and emails within guidelines/goals
- Be responsible for dealing with all customer enquiries ensuring the highest level of service
- Maintain accuracy and security of customer information on the database
- Provide friendly and efficient service to the worldwide community
- Identify and escalate issues appropriately
- Monitor and control numerous concurrent tasks
- Proactively and independently work to meet targets and goals
Requirements
- C2 level in German
- B1-B2 level English skills
- Strong phone contact handling and active listening skills
- Ability to multitask, prioritize and manage time effectively
- Adaptive skills and team spirit
- Previous customer support experience in a relevant role will be considered an advantage
Benefits
- Competitive salary (1200€)
- Extra productivity bonuses
- Meal vouchers (100€-130€/month in supermarket vouchers)
- 100% remote all over Greece
- All the equipment will be provided and sent to your home
- First class ongoing training and development
- Career development opportunities
- Multicultural and modern working environment
- Sports
**Relocation support package is covered, if you want to relocate to Athens**
Only CVS in English will be reviewed
Skills
Active ListeningCRMCustomer SupportEnglish (B1-B2)German (C2)MultitaskingPhone HandlingTime Management
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.