Graduate Trainee -IT Desktop

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

• B.Sc. / BCA (2025 or 2026 pass-outs)
• No prior experience required

Role Overview Provide first-level IT support to users, assist with device setup, basic troubleshooting, IT asset management, and workplace technology support.

Key Responsibilities

• Support desktops, laptops, printers, and peripherals
• Troubleshoot basic hardware, software, and connectivity issues
• Assist with user onboarding and device provisioning
• Log and track support tickets
• Maintain IT asset inventory
• Provide professional end-user support

Required Skills

Technical

• Computer hardware fundamentals
• Windows OS basics
• Networking concepts (IP, DNS, Wi-Fi, LAN)
• Microsoft Office and Teams
• Basic troubleshooting skills

Soft Skills

• Good verbal and written communication
• Customer-focused attitude
• Problem-solving mindset
• Willingness to learn
• Team player with positive attitude

Qualifications

Requires a two year degree or an equivalent combination of education and experience.Requires knowledge of data scopes, patch panels, modems, concentrators, associated terminals, and network management software. Solid analytical, interpersonal and communication skills required.