Group Manager - FNA

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Work towards meeting all Finance and Operations measures.
• Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories.
• Manage external and internal customer expectations.
• Delivers on promises to clients, even if unrelated to SLA’s.
• Delivers processes as per client SLA’s.
• Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations.
• Manage attrition (keep below target).
• Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs).
• Promotes rewards and recognition programs linked to values and specific business objectives.
• Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s

Qualifications

• Experience in managing big F&A teamsDemonstrated leadership skills and high performance
• Good verbal and written communication skills• High level of accuracy and analytical skills
• Project planning and handling calls with stakeholders for project implementation
• Attention to details