Guest Relations Supervisor - Domes Aulus Zante

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Rhodes, Cyclades, Athens, Portugal & Spain, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2500 employees, each year, trust their future with us.

Domes Aulus Zante

We are currently hiring for our 5* resort Domes Aulus Zante, Autograph Collection Hotels, an ultimate luxury experience, located in Zante.

Guest Relations Supervisor

The Role:

The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions. This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a welcoming atmosphere. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.

Some of the responsibilities you will be entrusted with:

• Develop strategies to boost guest satisfaction and loyalty.
• Resolve guest inquiries and complaints promptly and effectively.
• Ensure personalized service across all guest touchpoints.
• Train, supervise, and mentor the Guest Relations team.
• Conduct performance evaluations and provide constructive feedback.
• Foster a positive, high-standard team culture.
• Liaise with departments (housekeeping, maintenance, F&B) to fulfill guest requests.
• Communicate guest preferences to relevant teams.
• Prepare reports on guest satisfaction and departmental performance.
• Upsell room upgrades and hotel facilities (restaurants, bar, spa).
• Maintain accurate guest records in the hotel management system.
• Support development of guest service policies and procedures.

Requirements

Useful to have:

• Bachelor’s degree/ Diploma in hospitality management, Business Administration, or related field preferred.
• Proven experience in guest relations or customer service, in a luxury hospitality environment.
• Knowledge of the English language, a second language will be considered a plus.
• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.
• Excellent communication and interpersonal skills for managing interactions with both guests and team members.
• Knowledge of health and safety regulations.
• Ability to work in a fast-paced environment and handle pressure with professionalism.
• Strong leadership skills to inspire and guide the personnel, while also demonstrating decisiveness and accountability.
• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.
• Ability to handle guest complaints with professionalism.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality.

Please note: Only short-listed candidates will be contacted.