Head of New Product Operations

First Circle is ** one of the fastest-growing fintech companies in the Philippines,** providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for someone to **lead operations for our new products **, starting with employee salary loans and credit cards. You will be responsible for taking a new product from v1 and building it into something that delivers great value to our customers.

The ideal candidate has strong problem solving and analytical skills, is a proven operator who knows how to make things happen in reality, and knows what it is to ** build and manage a team of exceptional talent.** You will be c ** omfortable working with data,** eager to tackle tricky problems in ambiguous circumstances, and ** able to partner with other people ** and work with senior stakeholders.

Please note:this role will be located in the Philippines. Relocation and sponsorship is available.

Responsibilities

• High degree of exposure to leadership, reporting directly to the Vice President of Ops (ex Uber, ex BCG)
• Lead operations for “new products”, including employee salary loans and credit cards. More products may come under your ownership in the future. These are critical priorities for the business.
• You will be the ultimate owner for these products. You will be responsible for delivering a great user experience, managing the day to day operations for the products, defining and executing the strategy for growth, and taking accountability for P&L.
• Work closely with our tech and product teams, and with all our other teams who can be a part of what it takes to **grow your products **(sales, marketing, finance, legal etc).
• Sharp focus on **user experience , working closely with our tech team to ** build and enhance our products.
• Define the processes and systems that allow us to operate the product, ** automating as much as possible **.
• Establish strategy to distribute the products, working closely with our existing sales force.
• Build and shape a team of excellent operators, taking on more responsibility and a broader portfolio of products as we launch more and more solutions for our customers.

Requirements

• Bachelor's degree in Business, Economics, Management, STEM or similar field.
• Ideal candidate likely has 5-10 years experience. But we are much more interested in trajectory and potential than years of work experience.
• The candidate will know what it is to operate inside a business (ideally a tech company in a fast-paced environment). Ideally prior experience in consulting or finance.
• Ownership mindset. Takes accountability for business objectives and does whatever it takes to get there.
• Strong problem-solving and analytical skills. Ideally has experience with data and analytics tools (e.g. SQL, Python).
• Highly practical. Can take a problem, find a solution, and then make things happen. Able to design efficient systems and processes, with a bias for automation where possible.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.
• Leadership. Can build and shape a team, setting the bar for excellence and helping juniors grow and develop.

Benefits

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers.
• Huge potential for professional growth at a rapidly growing fintech
• Hybrid work set-up: at least 2 days per week in our BGC (central Manila) office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.