Posted 3 months ago

Head of Operations (Remote)

Palo AltoRemoteFull-time

AI Summary

Head of Operations (Remote) at Decile Group leads day-to-day operations for a market-leading business, overseeing fund administration, scaling processes, and leading a remote team.

About this role

Decile Group (https://decilegroup.com) is reinventing venture capital from first principles to unlock the potential of the asset class and make the industry more global and inclusive. We are working to launch 1,000 next-generation venture capital firms by 2025, transforming the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide, and operate the Decile Hub platform, which combines CRM, back office, digital signing, data room, and many other critical tools for VCs.

We are hiring a Head of Operations to lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.

Responsibilities:

Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms

Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients

Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention

Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones

Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service

Collaborate with the executive team to align operational capabilities with company growth targets

Ensure regulatory compliance across multiple jurisdictions for our fund administration clients

Drive automation and process optimization to increase capacity while maintaining our 90+ NPS

Manage relationships with key service providers and strategic partners that can support the portfolio

Implement risk management protocols and best practices across the organization

What You Have:

10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership

Ahead of trends in AI for support, automation, and customer intelligence tools

Proven track record of scaling fund operations in a high-growth environment

Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices

Experience building and leading remote teams across multiple geographies

Exceptional problem-solving abilities and analytical skills

Outstanding communication and interpersonal skills

Ability to thrive in ambiguity and drive clarity through complex situations

Strong project management capabilities and attention to detail

Experience with operational technology implementation and optimization

What We Offer:

Opportunity to help transform venture capital into a force for good in the world

Leadership role in a fast-growing company with global impact

Vibrant work environment of passionate and capable peers

Opportunities for personal growth and professional development

Competitive compensation package including equity

Flexible remote work environment

Skills

AI-support ToolsAutomationCRMFund AdministrationOperational TechnologyProject ManagementRegulatory ComplianceRemote Team LeadershipRisk ManagementSaaS

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