Head of Services

Lead the Future of Services at Cyclone

Cyclone is creating a new national leadership role to shape the future of our Services business.

As Head of Services, you will be responsible for our Managed Services and Professional Services practices, leading a national team focused on delivering exceptional customer outcomes while supporting Cyclone's growth into Enterprise, Commercial and Government markets. The role has been created as part of a broader services transformation designed to improve accountability, strengthen customer engagement, and create a more scalable operating model for the future.

Reporting directly to the CEO, you will lead service performance, customer experience, consulting delivery, operational excellence and capability development across the Services organisation.

Why You’ll Love Working with Us

• Great Team Benefits: Competitive salary and benefits package including health insurance, a paid volunteer day per year, discounted technology products and OCP support
• Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers

Key Responsibilities

• Lead Cyclone's national Services organisation
• Drive customer satisfaction, retention and service excellence
• Own Managed Services and Professional Services performance
• Develop and execute the Services strategy
• Establish consistent service delivery frameworks nationwide
• Lead service reporting, service reviews and continuous improvement initiatives
• Build strong relationships with key customers and strategic stakeholders
• Drive utilisation, profitability and commercial performance
• Coach and develop a high-performing leadership team
• Partner with Sales, Product, Operations and Software teams to deliver outstanding customer outcomes

What We're Looking For

• 10+ years leading Technology Services, Managed Services or Professional Services organisations
• Experience in Enterprise, Government or large Commercial environments
• Strong commercial and financial management skills
• Experience leading distributed teams across multiple locations
• Exceptional customer engagement and stakeholder management capability
• Proven ability to scale teams and drive organisational improvement
• Strong leadership presence with a focus on accountability, coaching and execution

Why Cyclone

Cyclone is a proudly New Zealand-owned technology company helping customers leverage technology to achieve meaningful outcomes. With offices throughout New Zealand and a growing national footprint, this is a rare opportunity to shape the future direction of one of New Zealand's leading technology service providers.

To apply

You must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.