Jobless Developer
World Relief logo
World Relief

Posted 9 days ago

Open

Health and Wellness Case Manager

Winston-SalemHybrid

AI Summary

Manages intensive case management for vulnerable immigrant clients, coordinating healthcare, social services, and community integration while ensuring compliance and documenting outcomes.

About this role

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care.

This is a hybrid role- 4 days in office, 1 work from home.

ROLE & RESPONSIBILITIES:

  • Client Services and Role Responsibilities

    PC Groups & Intensive Case Management

    • Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
    • Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
    • Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
    • Guide clients through healthcare, social service, and community systems to build their independence and confidence.
    • Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines

      • Interdepartmental Collaboration & Wrap-Around Care

      • Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
        • Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
        • Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.

          • Compliance, Data Management & Quality Assurance:

          • Assure all compliance measures are strictly maintained across all PC programming and service delivery.
          • Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.

            • Administrative Responsibilities

            • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
            • Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
            • Maintain accurate and organized files and records of services provided
            • Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
            • Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health
            • Travel to and between High Point and Winston Salem office locations is a requirement for this position
            • Perform other tasks and projects as assigned

              • Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed

    • JOB REQUIREMENTS:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World
  • Relief’s Christian Identity and National Evangelicals For the Health of The Nation document
  • Valid driver’s license, access to reliable vehicle and ability to pass MVR standards
  • Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.
  • Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
  • Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.
  • Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.
  • Strong interpersonal skills, including empathy, active listening, and conflict resolution.
  • Fluency in English required. Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

    • PREFERRED QUALIFICATIONS:

  • Degree in Social Work, Public Health, or similar field.
  • Cross-cultural experience.
  • Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

    • Skills

    Bilingual ArabicBilingual BurmeseBilingual DariBilingual FrenchBilingual KareniBilingual PashtoBilingual SpanishBilingual SwahiliCase ManagementComplianceData CollectionDocumentationFile ManagementGoal PlanningHealth EducationIntensive Case Management (ICM)MVR StandardsOutcome TrackingReferral IntakeReportingTrauma-informed Care

    Explore related jobs

    More jobs at World Relief

    Similar Bilingual Arabic jobs

    Jobs in Winston-Salem

    Browse these categories

    Case Management JobsCompliance JobsData Collection JobsDocumentation JobsReporting Jobs

    Market data for this role

    All reports →