Helpdesk Specialist

COSMOTE GLOBAL SOLUTIONS NV is looking for a highly skilled Business Intelligence Expert to join our team. The successful candidate will play a key role in designing, developing, and implementing Business Intelligence solutions that enable effective decision-making and provide strategic insights.

Responsibilities:

• Setting up audio-visual equipment
• Support users of conference facilities during the meetings
• Preparation and continuous update of existing Knowledge Articles
• Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled

Requirements

• Proficient in M365 applications
• Desktop support experience
• Excellent communication skills, English level required C1
• Minimum of 3 Years experience in Service Desk environment
• Minimum of 3 Years experience in Desktop deployment of support
• Experience in documenting support requests and resolutions
• Remote access capability to troubleshoot issues on staff computers
• Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
• Knowledge of Microsoft Azure Environment, server hosting and associated services
• Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
• Familiarity with standard operating systems such as Windows and macOS
• Experience in diagnosing and resolving hardware issues on desktops and laptops