Helpdesk Support/ Call Center

Helpdesk Support/ Call Center

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

We are looking for Helpdesk Support/ Call Center in Denver, CO for 6+ months contract position.

Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don't miss to refer someone who are looking for projects.

Job details mentioned below-

Title: Helpdesk Support/ Call Center

Location: Denver, CO

Duration: 6+ months

Client: Direct Client

Duties:

Primary Responsibilities include the following:

oAnswer incoming calls timely and accurately

oAnswers inquires by clarifying desired information, researching, locating and providing information

oResolves customers issues and concerns

oCreates and maintains knowledge articles

oProvide technical assistance to the customer (Examples)

·Password reset

·Account information

·Case number information

·Adobe Reader issues

·Brower issues

·Technical computer issues

·Internet connectivity

·PEAK navigation

oEnter information obtained from the call into a customer relationship management tool

oUtilize the IVR/ACD for incoming and outgoing calls

oFollow communication scripts when handling different topics

oMeet personal/team qualitative and quantitative targets

Qualifications

Minimum Requirements:

o Minimum of 1 year of experience in a call center
o Strong phone and verbal communication skills along with active listening skills
o Familiarity with CRM Systems
o Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

o Understanding of a government environment and data governance
o Proficiency in Spanish is highly desired

Additional Information

All your information will be kept confidential according to EEO guidelines.