Hospitality & Tourism Internship

Department: Operations / Guest Services

Position Type: Internship (Seasonal | Part-Time | Full-Time)

Reports To: Operation Leads and Director of Operations

*Will provide Internship credit if applicable*

Position Overview

The Hospitality Intern supports daily guest services and hospitality operations within a fast-paced wildlife park environment. This role provides hands-on experience in tourism operations, customer service, retail and food service support, and park-wide hospitality standards.

The ideal candidate is enthusiastic, professional, and passionate about delivering exceptional guest experiences while gaining practical industry experience.

Key Responsibilities

Guest Service & Operations Support

• Assist all Operation positions / static and float based on need
• Greet and assist guests in a friendly and professional manner
• Provide accurate information about park attractions, amenities, policies, and hours
• Address guest inquiries and resolve concerns promptly
• Support guest flow and ensure a positive park experience
• Assist with daily operations of concessions, dining areas, and retail locations
• Operate point-of-sale (POS) systems as needed
• Restock merchandise and supplies
• Maintain cleanliness and presentation standards in all guest-facing areas
• Follow all health, safety, and park operational policies
• Assist with basic data entry and operational tracking
• Support inventory counts and supply organization
• Participate in staff meetings
• Collaborate with multiple departments to ensure smooth daily operations

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Tourism, Business, Communications, or related field
• Strong communication and interpersonal skills
• Professional demeanor and positive attitude
• Ability to work flexible hours, including weekends and holidays
• Comfortable working in a fast-paced, outdoor environment

Preferred Qualifications

• Previous customer service, retail, or food service experience
• Familiarity with POS systems
• Interest in tourism operations, communication, and conservation

Physical Requirements

• Ability to stand and walk for extended periods around the park grounds
• Ability to lift up to 50 pounds
• Ability to work outdoors in varying weather conditions