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Level99 Entertainment

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Host

TysonsOn-site

AI Summary

Hosts greet guests, manage seating and waitlists, check reservations, and support restaurant service to ensure a welcoming experience.

About this role

OVERVIEW

At Level99, Hosts are the first point of contact for guests, setting the tone for an exceptional experience. They create a warm and inviting atmosphere for all restaurant guests and entertainment players, demonstrating genuine enthusiasm in every interaction. Responsibilities include managing seating, maintaining the waitlist, and efficiently checking in reservations.

RESPONSIBILITIES

  • Greet guests in an upbeat, welcoming manner
  • Seat guests to maximize dining room and account for reservations and large parties
  • Communicate wait times, and provide status updates to guests
  • Maintain and present menus to guests when seating
  • Answer the phone and assist with takeout orders, gift cards, and any retail and merchandise needs
  • Express gratitude when guests are departing
  • Walk the dining room to update table status and collect and clean menus
  • Comply with all health, safety and hygiene standards and policies
  • When time allows, assist with service in the restaurant, like bussing and running of food
  • Perform all other duties needed and requested

    • POSITION REQUIREMENTS

  • High integrity and professionalism
  • A positive, joyful, upbeat and energetic attitude – leading by example
  • Effective verbal and written communication skills
  • Knowledge of health and sanitation code and policies

    • OTHER DESIRABLE SKILLS & EXPERIENCE

  • Previous experience in the hospitality or retail industries

    • WORKING CONDITIONS

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
  • Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Ability to work well under pressure in a fast paced, ever changing work environment

    • Skills

    Gift Card OperationsHealth And Sanitation CodesPOS SystemsReservation ManagementRetail And Merchandise HandlingTable Status TrackingTakeout Order ProcessingWaitlist Management

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