Hostess

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

● Responsible to Assistant Restaurant Manager / Restaurant Manager

● Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

● A courteous, professional and efficient service is provided at all times.

● All duties and tasks are performed as per the tasks required at the outlet.

● Be knowledgeable of all services and products offered by the hotel.
● Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
● Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

● Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
● Ensure that the place of work and surrounding area is kept clean and organized at all times.
● Successfully perform opening and closing procedures established for the assigned outlet
● Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
● Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

● Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

● Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
● Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
● Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.