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B.F. Saul Company Hospitality Group

Posted 29 days ago

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Housekeeping Inspector - Embassy Suites by Hilton Dulles Airport

Sterling, VirginiaOn-site

AI Summary

Supervises, trains, and inspects Room Attendants and Laundry Attendants to ensure housekeeping meets hotel standards. Manages staff performance, guest service recovery, and safety compliance.

About this role

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
This position as our new Housekeeping Inspector is responsible to supervise, train and inspect the performance of assigned Room Attendants and Laundry Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.
At the Embassy Suites by Hilton Dulles Airport hotel, enjoy all-suite hotel accommodations in Herndon, VA, less than 3 miles from Washington Dulles International Airport. This all-suite hotel is only 25 miles west of Washington, D.C. and within close proximity to several popular tourist sites and global businesses.

Responsibilities:

  • Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
  • Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
  • Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.
  • Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

    • Required Skills and Experience:

  • High school diploma or GED preferred.
  • Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Bi-lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.
    • EEO AA M/F/Vet/Disabled

    Benefits:

  • Well-Being Benefits:
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Team Member Programs:
  • Our Big 3 Mission Statement Leaders of the Month/Year
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Annual Team Member Banquets
  • Annual Team Member Engagement Survey
  • Discounted Room Rates for Team Members, Family and Friends
  • Complimentary Room Stays
  • Weekly Payroll

    • Skills

    Guest Service StandardsHousekeeping OperationsLaundry OperationsMaterial Safety Data Sheets (MSDS)Performance ManagementQuality AssuranceSafety InspectionsService RecoveryStaff TrainingStandard Operating Procedures (SOPs)

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