ICT Technician (Fixed Term for 12 Months) (1.0FTE)

Key Responsibilities

• Deliver first and second-line ICT support to staff, students, and external partners, both on-site and remotely.
• Provide maintenance, installation, and troubleshooting of ICT hardware, software, telephony systems, and related infrastructure across College and partner locations.
• Manage and resolve support requests through the ICT Service Desk, ensuring compliance with agreed service levels and maintaining accurate records.
• Create and maintain technical documentation and knowledge base resources to support users and colleagues.
• Support the security, monitoring, and ongoing maintenance of endpoint devices, ensuring compliance with College policies and standards.
• Maintain accurate hardware and software asset records and contribute to effective asset management processes.
• Perform Service Desk administrative duties, including monitoring activities and participation in a rota to provide telephone and remote support coverage.
• Contribute to continuous improvement of ICT services and undertake professional development to maintain and enhance technical knowledge and skills.

Skills, Knowledge & Expertise

• Educated to HND (SCQF level 8) in a Computing discipline or equivalent; or relevant experience as an alternative to a formal qualification
• Evidence of Continuous Professional Development

• Utilising remote technologies to assist users and streamline operations
• High-level of computer literacy using ICT systems and software

• Effective communication skills
• Organisational and time management skills
• Customer focused approach to delivering ICT Services
• Ability to be pro-active when providing ICT Support

• Administration of Windows Operating Systems and handheld OS’s (iOS & Android)
• Supporting desktop and mobile applications such as Microsoft Office, Adobe Reader, modern browsers
• Basic Mac OSX operations
• Deployment of PCs, laptops and handheld devices
• Deployment of software and applications
• Managing security software on endpoint devices
• Providing ICT support to a similar sized organisation

Benefits

• Access to a generous Local Government Pension Scheme.
• Hybrid working (dependent and the needs of the service).
• Annual Leave – 33 days per annum plus 12 public holidays.
• A professional development review process – continuous professional and personal development.
• Professional and personal development for all staff – we offer an extensive range of staff development opportunities and events to support you in your role, help you reach your full potential and plan for your future.
• Cycle to Work Scheme.
• Mileage Allowance – reclaimable for travel on College Business
• Employee Assistance Programme –– a 24-hour service that supports your health and wellbeing.
• Flexible Working and Family Friendly Policy – Flexible Working, Maternity, Parental, Paternity and Adoption Leave – enhanced entitlements.
• Sick Pay – Enhanced entitlement above the national average.
• Wellbeing – a range of activities to enhance and support your wellbeing, access to sports facilities and fitness activities.