Posted 12 days ago

Inbound CSR | Healthcare Account | Project-Based

Makati, Metro Manila, PhilippinesRemoteFull-time

AI Summary

Handles end-to-end processing of medical record requests, manages inbound inquiries, allocates documents, performs quality checks, and coordinates with internal teams to meet productivity and compliance targets.

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Manage the end-to-end processing of medical record requests.
Allocate documents and assign them to the appropriate folders or workflows.
Handle inbound calls related to medical record inquiries and requests.
Process and send requested medical records accurately and within established turnaround times.
Maintain accurate documentation and tracking of medical record requests.
Ensure compliance with HIPAA and organizational policies regarding patient confidentiality and data security.
Coordinate with internal teams to resolve issues related to medical record processing.
Perform quality checks to ensure completeness and accuracy of records before release.
Meet productivity, quality, and service level targets.

Requirements