Inbound Customer Service and Support

Inbound Customer Service and Support

Do you have superior customer service skills? Build your professional career in a position with STEADY HOURS and a SET SCHEDULE. Wear JEANS AND SNEAKERS to the office every day. Work for a company that offers GROWTH POTENTIAL and BENEFITS!

We currently have an excellent opportunity for an experienced and enthusiastic Customer Service Representative to assist our Members in a variety of areas.

Sears Holdings is a leader in customer service management and one of the most consistent employers in the area that also provides some of the best career development opportunities.

Sears Holdings Customer Support Call Centers is our national support operation that provides inbound sales and services to members. The network manages more than 55 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, store support, product repair scheduling, new product delivery and appliance parts sales. By providing paid, comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers.

Pay: Pay is $11.00 or $12.25/hr (Plus incentives for some groups) DOE and department hired for

Schedules: 30 - 40 hour per week schedules and are set schedules with extra hours available. Most positions include one weekend day. Hours between 6am and 9pm -Typically starting after 10am

Training: Full-time, Monday through Friday for 5-6 weeks

Benefits:
*Medical/Dental
*Domestic Partner Benefits
*Vacation
*Employee Discount Card
*Casual Dress Code
*Fun, Team Environment
*Professional Training Program (PAID)

Qualifications

Qualifications:
*1 -2 yrs Customer Service Experience
*Sales/Negotiating Experience Preferred
*Excellent Computer Data Entry Skills
*Stable Job History
*Excellent Communication Skills
*High School Diploma or Equivalent *currently enrolled students are eligible

Additional Information

**You MUST complete the assessment emailed after you apply online**

Sears Holdings Corporation is an EOE / Minorities / Females / Protected Veterans / Disabled Employer dedicated to Diversity in the workplace

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