Incident Management

Incident Management

Hi,
This is Bavithra from AVTECH Solutions Inc. I have an Open Requirements for this below Position.
Please go through the Job Description and are you comfortable for this position reply me.

Job: Incident Management
Location: Philadelphia - PA

Job Description:
• Leads all Sev1 and 2 outages – takes control, directs, redirects individuals, gets all required people on the bridge, is responsive and communicative,
• Reviews SAMS verbiage and drives for it to be sent within 15 mins, tracks Brouha creation and all updates to it, drives LS individuals
• Keeps track of all outages (including Sev 3 and 4) during that shift
• Keeps track of left shift opportunities during outages
• Distributes individuals for various tasks during the shift including but not limited to bridge mgmt., reports, shift left activities..etc and tracks their performance
• Validates reports that go out from the team
• Monitors the alert queue and pushes agents to work/close incidents
• Watches radiation board and any trends in alerts which may cause an outage
• Keeps track of alerts that are noise, automation tools usage
• Implements any new processes or changes in processes
• Provides feedback to individuals on quality, process gaps, performance..etc
• Generates performance reports for the shift
• Ensures all incidents(Brouha and SI’s) opened by individuals in the shift are closed or have legitimate reasons for being open
• Hands over the shift to the next lead with all required updates

Qualifications

Any Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.