India Contact Center Professional

Entrata’s Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata’s values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

Responsibilities will include:

Handle inbound calls, including:

Leasing calls: Answer questions about pricing and availability.

Maintenance calls: Collect work orders and coordinate with property staff.

Resident/Solicitor calls: Relay messages to onsite teams.

Manage back-to-back calls for the duration of your shift, depending on business needs.

Document clear and concise notes for every call, capturing relevant details accurately.

De-escalate concerns and provide solutions to ensure customer satisfaction.

Schedule appointments for prospective renters to tour the community.

Communicate updates from property staff to callers

Achieve at least passing scores for all graded calls.

Provide feedback, suggestions, and comments to the Shift Manager as needed.

Participate in scheduled team meetings and training sessions

Maintain a positive work environment by adhering to Entrata’s company values.

Minimum Qualifications:

Speaks clear, natural English with complete sentences

Can explain information simply and confidently.

Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.

Reads and understands information quickly, including property details, notes, and policies.

Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers.

Preferred Qualifications:

High school diploma or equivalent

Self-motivated with a strong drive to succeed.

Professionalism and the ability to balance work and fun appropriately.

Positive attitude and willingness to learn, including memorizing processes and procedures.

Previous experience in a customer service, call center, or leasing support environment is a plus.