Inside Sales Associate

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

SUMMARY

The Inside Sales Associate is a member of our Call Center team responsible for answering inbound customer calls, understanding their needs, and recommending the right United products and services. This role also includes outbound prospecting, upgrading existing customer services, and helping customers adapt to their evolving technology needs.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position based at our Franklin, TN, location. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with a rotating Saturday shift every fifth week.

Please note that as we continue to expand our business, the normal hours of operation and shifts could change based on the needs of the business. Our current hours of operation are Monday – Friday, 8:00 AM - 7:00 PM, and Saturday 9:00 AM to 2:00 PM. Ability to work overtime if necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.

• Effectively respond to inbound calls and close sales with a high percentage of residential prospects.
• Input orders into our ordering and billing systems.
• Complete all required paperwork and miscellaneous reports.
• Develop and maintain thorough knowledge of the company’s services, lines of business, pricing structures, and promotional offers to identify additional sales opportunities for existing customers.
• Utilize the CRM daily to schedule and document activities for new opportunities.
• Meet the Standards of Performance associated with the role.
• Achieve or exceed monthly unit attainment quotas.
• Track orders to ensure an excellent customer experience from sale through installation.
• Generate new revenue by making outbound calls to B2C prospects within existing service areas.
• Support local community events 4–6 times per year by representing United at the event booth.

WHAT YOU BRING

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in customer-facing sales, a contact center, retail sales, or a similar role, with a demonstrated ability to meet sales goals.
• Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
• Confidence asking for the sale, addressing objections, and following up with interested customers without being overly aggressive.
• Commitment to delivering a friendly, helpful local customer experience, including when assisting frustrated or uncertain callers.
• Excellent attention to detail when checking service availability, explaining pricing and promotions, entering customer information, and submitting complete and accurate orders.
• Ability to handle calls while navigating multiple computer systems and accurately documenting customer interactions.
• Clear verbal and written communication skills, including the ability to explain internet and Wi-Fi options in everyday language.
• Ability to work toward individual and team goals related to sales, conversion, customer experience, and order quality, and use coaching to improve performance.
• Dependability in a scheduled call center environment and willingness to work assigned shifts during United’s sales hours, which currently include evenings and Saturdays.
• Intermediate knowledge of Microsoft Office Suite, including Outlook and Excel.
  

Preferred Experience

• Prior inbound sales or telecommunications experience
• Familiarity with CRM and order-entry systems
• Knowledge of residential internet and Wi-Fi.

Our Commitment to Equal Opportunity
United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.