Inside Sales Representative

Department: Sales

Reports to: Sales Manager

Position Summary:

• The inside dealer representative serves as a internal support resource for the Mid Kansas Auto Auction’s sales organization while actively building and maintaining relationships with buying and selling customers.

• This role includes but not limited to:

• • Service excellence

• • Operational-Sales support

• • Vehicle coordination with allied departments

• • Administrative sales support

• • Sales-Marketing Support
    

Primary Responsibilities:

• Customer Relationship Management

• Build and maintain strong relationships with buying and selling customers

• Conduct outbound calls to existing and prospective customers

• Promote upcoming sales, events, promotions and customer incentives

• Follow up with inactive dealers to encourage renewed activity

• Contact sellers for future selling opportunities

• Assist customers with auction procedures and provide operational support including auction policies

• Maintain CRM notes on customer interaction

• Support customer visit coordination (auction & dealership)

• Support auction marketing (sales packets, new customer packets & etc.)

• Day of Sale support (i.e. Conditional Offers and etc.)

• Liaison with auction departments (i.e. Front Office, Accounting, Condition Report, Mechanical, Detail and Lot Operations)

• Support vehicles moving through auction process

• Escalating issues affecting customer and/or customer’s vehicle(s)

• Other duties as management requires

Knowledge, Skills & Abilities preferred

• Strong soft skills

• Auto Auction Experience

• Automotive dealership experience

• Fleet management experience

• Sales Experience

• Service excellence

• Account management experience

• Project management experience

• Auction inventory management system experience
• Demonstrated Microsoft Program knowledge

Benefits:

• Paid time off (after 6 months)

• Sales Incentive inclusion

• Healthcare package (Medical, Vision, Dental)

MKSAA reserves the right to revise or change job duties and responsibilities as management requires. This position description does not constitute a written or implied contract of employment. This description is not all inclusive.