ISSM / IT Support

Overview

Job Title: ISSM / IT Support

Job Location: Melville, NY Salary: $36-$60/hr DOE

Responsibilities

• Provide IT Support in supporting end-user devices, servers, telecommunications, and systems support.
• Provide basic troubleshooting / break fixes for desktops, laptops (Windows) / Network / Printers, etc.
• Perform Proactive Upgrades / Updates to Computers / Mobile Equipment.
• Provide Support for Teams Meetings Onsite, as needed. Troubleshoot iPhone devices.
• The person needs to be able to navigate the business and technology processes effectively and efficiently.
• Ensure proactive IT assistance for the most critical executives.
• Test and implement all new technology utilized by Admins.
• Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
• Establish trust with customer base and maintain confidentiality.
• Primary support technician responsible for ensuring pre-testing.
• Guide users through IT processes, knowledge base articles applications, and end-user tools. Highly proficient with complete Microsoft tools suite.
• Interface with all levels of Stellant personnel and government management personnel to ensure contract security compliance with National Industrial Security Operational Manual, DoD Manual 5205.07, Contract Security Classification Specification (DD254) and Program Classification Guides.

Qualifications

• Bachelor’s Degree Computer Science, Information Technology or related field or equivalent experience.
• Minimum 5+ years IT support including minimum 2+ years in a Tier 3 capacity
• Well-founded grasp of Tier 3 Support.
• Microsoft SCCM and Active Directory experience.
• Proven knowledge of Desktop Support.
• Microsoft Windows 10 experience desired.
• Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals.
• The individual must be able to balance business requirements with IT standards, acting quickly to support the most Senior Level executives.
• The position requires a self-motivated candidate that is capable of working in an independent or team environment with minimal direction.
• This role requires a deep level of technical and business expertise along with strong customer service skill set.
• Deep knowledge of configuring and supporting iOS mobile devices
• Strong IT troubleshooting skills.
• Advanced understanding of laptop/desktop hardware support.
• Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
• College Degree or Technical certifications preferred and minimum of 6 years of prior related experience.
• The candidate will be required to conduct security self-inspections, apply risk mitigation methodologies, support customer assessments, and implement security measures to meet requirements after training has been completed.

DESIRED SKILLS BUT NOT MANDATORY:

• CPSO training certificate
• COMSEC custodian certificate or experience
• Prior ISSO/ISSM or alternate ISSO/ISSM experience
• Courier preparation procedures
• Experience developing and implanting OPSEC plans
• Knowledge of Access Control and Intrusion Detection Systems
• Experience with DoD construction
• Experience conducting investigations
• Resourceful in solving problem and capitalizing on opportunities
• Professional Certifications/Affiliations

Mandatory Non-Technical SkillsHighly motivated individual who is organizationally savvy and possesses a strong IT & security presence.

• Self-started with ability to work independently, customer service oriented.
• Ability to coordinate and direct activities across multiple teams.
• Strong team/project management abilities.
• A strong leader with experience bringing others along.
• Provide leadership presence among all levels within the organization.
• Excellent communication both written and verbal including technical writing experience.
• Ability to work well in a fast-paced environment, effectively multi-task, and make quick & confident decisions.
• Be empowered to make quick decisions.
• Detail oriented to keep detailed notes on tickets.
• Highly organized to keep tickets in order, ability to prioritize urgent issues.

Stellant Systems is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

To conform to U.S. Government export regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S. (e.g. Green Card holder), or a protected individual as defined by the International Traffic in Arm Regulations (ITAR).