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Posted 6 days ago

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IT Engineer

Hong KongRemoteFull-time

AI Summary

IT Engineer responsible for maintaining and supporting the technical platform, including network, system, and database management, as well as providing 1st and 2nd level user support.

About this role

Responsibilities:

  • Maintain and support the technical platform to ensure good availability, performance, and security.
  • Perform regular network, system, and database management functions such as resource monitoring, performance monitoring, fault detection, backup and recovery, and security administration.
  • Provide friendly and helpful 1st and 2nd level user support, keeping IT Manager and Helpdesk informed of task status and escalating when necessary.
  • Resolve hardware and software issues.
  • Provide technical support for O365,VMware, Linux, etc.
  • Update job status promptly in ticketing and activity tracking systems.

Requirements:

  • Diploma or Bachelor's degree in a Information Technology.
  • 3-5 years of IT support experience for Financial Services / Professional Firm/ MNC , etc.
  • Proficiency in Cantonese, English, Mandarin
  • Have programming experience or understand programing language is a plus
  • Dynamic Working Environment

Working Hours:

  • 5-day work shift arrangement from Monday to Sunday
    • 9 AM to 9 PM WFH on Saturday and Sunday
    • 9 AM to 6 PM from Monday to Friday

Skills

Activity Tracking SystemsBackup And RecoveryDatabase ManagementFault DetectionHardware TroubleshootingLinuxNetwork ManagementO365Performance MonitoringResource MonitoringSecurity AdministrationSoftware TroubleshootingSystem AdministrationTicketing SystemsVMware

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