IT Help desk

IT Help desk

We are looking for an experienced IT all-rounder to join our clients Help Desk team. This team provides software & hardware support to people located across NZ. You will be located in the Auckland office providing both phone and onsite support.

This is a contract help desk role is in Auckland Albany, starting next week.

Currently for 6 hours per day from 0800 am to 200 pm, but may go over 2:00. This contract is likely to go for 4 months.The critical requirements is for a desktop support knowledge, mainly phone based solution on active directory.

This role will require you to provide all levels of IT support for a Microsoft operating system, installing a wide range of software products and configuring mobile devices. You will be involved in troubleshooting, repairing, upgrading hardware and resolving IT issues for users.

As the successful candidate you will need to have strong communication skills and the ability to prioritise tasks and take calls and emails. You will also be dedicated to providing great customer service at all times and most importantly be honest and reliable.

Qualifications

• Previous experience within a similar technical role (Call centre)
• Relevant tertiary qualifications (IT or similar)
• High level of communication skills
• Ability to work as a part of a team
• Ability to work in a fast paced, pressurised environment

Additional Information

-Oral and written communication skills
-Customer service orientation
-Problem analysis and Problem-solving
-Adaptability
-Planning and organising
-Attention to detail