Jobless Developer
Wachter, Inc. logo
Wachter, Inc.

Posted 2 days ago

Open

IT Help Desk

LenexaOn-site

AI Summary

Provides on-site and remote IT support for internal employees, troubleshooting hardware and software issues across Windows, macOS, and Linux systems, managing devices and cloud services, and resolving service tickets efficiently.

About this role

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.

Benefits Package: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
    • Account and group management
    • MFA and password resets
    • License assignment
    • Device enrollment
    • Compliance
    • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
    • Manage ticket queue and resolve service tickets in a timely manner.
    • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
    • Ensure IT policies and best practices are followed.
    • Perform routine maintenance and updates on IT equipment.
    • Maintain accurate records of IT assets and support activities.

    • What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours / on-call work may be required.
  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

    • Skills

    ClaudeComplianceDevice AdministrationIntuneIT Asset ManagementLicense AssignmentLinuxMacOSMFAMicrosoft 365Microsoft CopilotMicrosoft Entra IDMobile PhonesPrintersServiceNowTicketing SystemsWindows

    Explore related jobs

    More jobs at Wachter, Inc.

    Similar Claude jobs

    Jobs in Lenexa

    Browse these categories

    Claude JobsCompliance JobsLinux JobsMicrosoft 365 JobsServiceNow Jobs

    Market data for this role

    All reports →